Totally Vans is part of the Bridle Group and a trading name of Hanborough Enterprises Limited (‘the Company’, ‘Us’, ‘We’ or ‘Our’). Hanborough Enterprises Ltd is a company registered in England no 07216831 and our registered office and trading address is Tamarisk House, North Leigh Business Park, North Leigh, Witney, Oxfordshire OX29 6SW.
Hanborough Enterprises Limited is regulated for consumer credit activities and insurance distribution by the Financial Conduct Authority. Our Firm Reference Number is 631448. You can check this information at www.fca.org.uk
Hanborough Enterprises Limited is registered with the Information Commissioners Office for the processing of data and our Data Protection registration number is Z264186X. You can check this information at www.ico.org.uk
Hanborough Enterprises Limited is a member of the British Vehicle Rental and Leasing Association and abide by their Code of Conduct. For further information visit www.bvrla.co.uk
We are a credit broker of vehicle finance. We are not a funder or lender.
We are a vehicle finance broker and offer a range of vehicle finance products and services, provided by our panel of lenders. We are not a funder or a lender. We provide a service of providing information regarding the products offered by our funders and introducing you to them for the provision of finance. We do not provide independent financial advice. We may be paid a commission for introducing you to a funder. Our commission amount is capped at a percentage of the taxable list price of the vehicle. We may also receive an extra amount based on how much business we give to the lender and the quality of the business that we introduce to them. The higher the amount that we receive in commission, the more you will pay to hire or finance your vehicle. You may have the right to ask us to disclose the amount that we will receive from providing our service and details of this can be obtained by calling us or referring to our Commission Disclosure Policy on our website.
We only offer products from a limited number of insurers for:
We also offer Williams Synthetic Paint Protection which is not an insured product from Utimotive Ltd
During the process of obtaining finance for your vehicle we will need to collect personal information from you and this will be passed on to one or more third party lenders to enable them to make a credit decision. We will also need to pass personal data to vehicle, insurance and maintenance suppliers following acceptance of finance and your order and within our company Group for reporting purposes.
We make a charge for the service that we provide:
We will charge an administration fee of £199.00 including vat (£165.83 plus vat) for our Brokering Services when you place an order.
We will charge a cancellation fee of £600.00 including vat (£500.00 plus vat). If you are a regulated customer, you have the right to cancel the order within 14 days from the date of order without penalty in accordance with the Consumer Contracts Regulations. A cancellation received after 14 days will result in a cancellation fee. Please note that the supplying dealer of the vehicle may also levy a cancellation charge and we will notify you of this within 2 working days of your cancellation.
We will charge an administration fee of £114.00 including vat (£95.00 plus vat) for our services when we arrange a reschedule of your agreement. Please note that certain rules apply as to when a reschedule may take place and not all funders will reschedule an agreement. Please speak to us if this may be important to you.
We will charge an administration fee of £114.00 including vat (£95.00 plus vat) for arranging the extension of your agreement.
Invoices in respect of our fees are payable within 7 days and may be made either online using a debit card or by direct bank transfer
Our Customers are extremely important to us and whilst we aim to provide a trouble free and excellent level of service, we know that sometimes things go wrong. If you have cause to complain, we take any complaint very seriously and promise to deal with it promptly, effectively and in a positive manner.
A complaint may be made to any member of our staff who will record the following details on our Customer Complaint Record, and send you a copy of our full complaints procedure which may also be found on our website www.totallyvans.co.uk/complaints-procedure:
Name, Address, Telephone No. and Email Address (if appropriate) of the complainant
You may notify us of your complaint by
Phone: 01273 005195
Writing to: Totally Vans, Tamarisk House North Leigh Business Park North Leigh Witney Oxfordshire OX29 6SW
Please speak to us if you are unsure of the contents of this Initial Disclosure Document