Many thanks for handling our recent purchase of the Citroen Relay 35 Luton Van, it arrived as promised and is now on the road making the company money on the Isle of Wight.
Warren Riches – Director
ISLAND AUCTION ROOMS
Hi Paul just a quick note to thank you for your exemplary service, it’s rare nowadays to have everything as promised and on time, and to combine that with the friendliness and grace that we received is greatly appreciated. We will contact sometime this year as Simon’s van will need to be replaced.
The van was delivered yesterday and on time as you said it would be and thanks you for making buying a car so easy. First time in my life that I have just left it to a dealer to do what they say they would do and this time they have actually done it.
May see you in a few years when I replace it.
Many thanks and kind regards.
Where do I start!
Having decided to purchase a new transit van, its a toil of a pleasure trawling the internet and weeding out the good from the bad, and to be fair its a bit of a gamble. They all look pretty good and professional, so who is to know the good from the bad? Well, its a case of doing your homework and a little bit of background work, finding out about the Company, looking on Companies House to see how long they have been trading, if accounts are up to date etc. However, all we really needed to do was to pick up the phone to Totally Vans. First point of contact was Andy, a very helpful and fully versed guy. He sourced a Van for us, initially we wanted a Panther Black Van, Andy was upfront and honest and said they could get one, but the wait was approximately 12-14 weeks. We didn’t want to wait so long. Andy located a Van in Magnetic, lovely charcoal grey metallic which we decided to go for.
On the finacial side we spoke to Paul, the Director/Owner of Totally Vans. Paul has been in the Industry for over 30 years, and it shows.
Both Andy and Paul were more than happy to provide us with lots of helpful Information on the background of the Company, lets face it when youre signing up to £20,000+, you need to know the Company is legitimate, and they are.
The whole transaction from picking up the phone to delivery of the vehicle took a little over 2 weeks, it would have been quicker had we been available to take delivery and if Easter hadn`t fallen in between.
All in all, we cannot praise these guys highly enough, they are honest, professional and very reliable, and patient too with the endless amount of question we had for them. If you’re thinking of buying a new Van , give Totally Vans a call, you wont be disappointed, and they take all the hard work and stress out of looking for a new vehicle, after all we all lead busy lives, Totally Vans hold your hand right the way through the process from start to finish. Quick mention to Luke too who was always swift to pass on our messages and get either Andy or Paul to call us back promptly.
Finally a mention too to the delivery Company that Totally vans use, Vesper, again 1st Class service, keeping us fully informed of the delivery journey providing us with precise updates on traffic delays and ETA.
Well Done Totally Vans and all the team, you get a 100% from Nova Builders, keep up the good work, we wont hesitate to recommend you.
Nova Builders Ltd.
I am always a little apprehensive when buying a new vehicle. What is the best model for my needs?, Which is the most appropriate funding solution? Am I getting a good deal? etc. Totally Vans gave me all of the facts and enabled me to make an informed and confident decision. The service was outstanding and they kept in constant contact to let me know how my order was progressing. I would certainly recommend them to anyone looking to buy a vehicle.
Dear Luke and Paul Thank you for all your help in sourcing a vehicle which turned out to be in very short supply. Not only did you find me the colour and specification of my choice, you also managed to do a better deal than any of the Ford main dealers I had already contacted. I will definitely be calling again when the next one is up for replacement. Thanks again.
Andrew Cooke – Director
Esprit Automation Ltd
Good Guys providing a prompt an honest service. I had no experience of vans and the advice they gave me was invaluable..
Having sent an email requesting a specific van and specification. I was called back and informed of various options with instant quotes, making buying such an easy and uncomplicated event. My van was delivered on time with Everything completed smoothly. Repeat calls were received to make sure I was happy with my purchase. A very happy customer with every intention of returning for future business. Thank you.
Excellent service and wouldn’t hesitate to use them in the future.
GL Campbell Builders
Good Pricing, good service and good follow up . I would buy another vehicle from them
Got a professional service from Paul ! kept in contact throughout the order process and made sure everything ran smoothly. This was my first van so he helped me sort out all the security i required! When I am ready to buy another van there is no other place to go to…. Thanks Paul,
Vince Power Builders
Hi Richard Vans are great. Service from the start was excellent and thorough. We are very pleased with our purchases and would definitely recommend Totally Vans.We were kept in touch with what was happening at all times and Richard was very helpful.
Just a quick thank you to say how pleased I am with the purchase of my transit custom van from totally vans. Your service has been professional throughout the whole process and any advice given was accurate and useful. This made the transaction simple and straightforward with no hidden surprises along the way.The van was delivered on time and to spec, so hassle free from start to finish. I would not hesitate to recommend to anyone buying a van from totally vans in the future.
CCT LIGHTING (UK) ltd
I had my van delivered in may and I couldn’t be happier. Richard and the team were a pleasure to deal with and dealt with any questions promptly. Always happy and friendly and everything was done over the and via email. The vivaro I brought was just what I wanted and would definitely recommend to friends and family and would deal with again.