Motor Vehicle Solutions T/A Totally Vans Credit Broker Status Disclosure
The Financial Conduct Authority is the independent watchdog that regulates financial services. Please use this
document and the Information contained in it to decide if our services are right for you.
Motor Vehicle Solutions Ltd T/A Totally Vans, College House, 17 King Edwards Road, Ruislip, Middlesex ,HA4 7AE is authorised and regulated by the Financial Conduct Authority. The FCA Register
number is 642083. Our permitted activities are Credit broking or credit broking limited to credit
intermediation, excluding debt adjusting and debt counselling on a commercial basis.
We will only introduce you to a small number of carefully selected finance providers (a list is available upon
request) who may be able to help you finance your purchase. This group of lenders provides us with a range of
products which may be suitable for your purchase.
We will explain the key features of those products to you. No fee is charged for any of the above services.
However, we may receive payment and/or reward from the finance provider if you decide to enter into an
agreement with them.
You can check these on the Interim Permissions Register by visiting the FCA’s website www.fca.gov.uk/register
or by contacting the FCA on 0800 111 6768.
Use of Your Data – Data Protection Declaration
By providing your personal information, you authorise our Finance Partners and their associated companies to
process information about you and that of any named individual. By making an application for credit you give
permission to share your personal information with one or more lenders for the purpose of applying for credit
on your behalf. The applications will be consecutive and only take place if suitable terms cannot be achieved
from previous applications. The credit reference agencies will provide the finance companies with information
about you and information from the electoral register. A record of these searches is kept (even where your
application does not proceed) and may be used by other lenders in assessing credit applications, and
preventing fraud and money laundering. If false or inaccurate information is provided and fraud is identified,
details will be passed to fraud prevention agencies to prevent fraud and money laundering.
What to do if you have a complaint?
If you are not satisfied with the service you have received in connection with any of our regulated activities, in
the first instance please contact us by calling 02 03189 1989 or write to Motor Vehicle Solutions Ltd T/A Totally
Vans, College House, 17 King Edwards Road, Ruislip, Middlesex ,HA4 7AE. We will endeavour to
resolve your complaint within 24 hours; if we are unable to achieve this to your satisfaction we will then follow
our internal complaints procedure. If you are not satisfied with the decision, you may be entitled to refer it to
the Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR or phone 0845 080
1800. The Ombudsman will only consider your complaint if you have followed the above procedure. A full copy
of our complaints procedure is available upon request. For complaints in relation to an insurance claim, you
should refer to your terms and conditions for contact details Information about your credit agreement.